FAQ

''' What’s the goal of the game? '''

Your main purpose in the world of Stay Alive is to survive. There is a cruel post-apocalyptic world and crowds of zombies around you. Stock up provisions, craft or search for equipment. Fortify your base to defend from the living dead, marauders and other players. Explore the dangerous outside world, discover new locations and look for new opportunities.

Is there a multiplayer in the game? We are working on implementing the option to raid the other players bases. With further development we will be planning to introduce another multiplayer mechanics.

''' Can I play with my friends? '''

Currently there is no option to play with friends.

''' Where can I find my ID and build number? '''



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''' Will my progress be erased before the release of the game? '''

We do not plan to erase your game progress. In which countries is the game available? The game is currently available in Russia, Brazil, Belarus, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Azerbaijan, Armenia, Moldova, Tajikistan, Uzbekistan, Turkmenistan, Ukraine and Georgia. The list of available countries will expand with future updates.

''' What languages does the game support? '''

Currently the game supports English and Russian languages. With further game development the range of available languages will greatly increase.

'''What devices I can play this game on? The game supports Android and iOS mobile devices. Does the game work without internet connection?'''

Unfortunately, no. Stay Alive does not work without internet connection.

''' What if my character dies? '''

When your character dies he will instantly be transferred to your base, but all equipment and inventory will be lost. If you don’t want to lose your loot after death, you can resurrect your character for the in-game currency. You don't lose your stash when you die.

''' How do I chat with my friend in the game? '''

At the moment there is no way to chat with a friend in the Stay Alive.

''' Where can I find resources? '''

You can find resources anywhere on the locations and extract them from various sources with or without tools. Berries can be gathered from bushes growing almost everywhere. Wood can be found right on the ground or just by chopping down trees. If you need some stone make sure to grab a pick axe. Some resources can only be found in caches or looted from defeated zombies.

''' How can I find food and water? '''

The food in the game is represented by berries, canned food and meat. Berries grow on bushes, meat can be obtained by hunting animals and canned food can be found in caches and boxes. Once you get meat make sure to build campfire to cook it there. The best way to have a constant access to clean water is to build a rain catcher at your base.

''' How do I craft things? '''

Most items can be crafted in the inventory. Your character needs to have a certain level to create some things. You can also build workbenches and use them to craft more complex things. Creating items requires a certain amount of resources and time.

''' How do I build? '''

You can build only at your base. Tap on the house icon on the right side of the screen to enter the building mode. There are three tabs: floor and walls, workbenches and traps. You need to collect a certain amount of resources and have them in your inventory to build something.

''' How do I upgrade the floor and walls? '''

You can enhance your base in the building mode. Tap on the house icon on the right side of the screen to enter the Building mode, choose a structure you want to improve and tap on the green checkmark. Improvement also requires a certain amount of resources.

''' How do I move to new locations? '''

You need to go to the very edge of the base and cross the line with the inscription "exit" to leave the base and set off to explore new territories. After that, you’ll see a global map where you can choose your destination.

''' Where can I find the equipment? '''

You can find new equipment anywhere. Usually equipment and ammunition are hidden in boxes or they can drop from the killed enemies. Also, you can craft the equipment in the inventory.

''' How can I get new blueprints? '''

You can open new blueprints by reaching a new level. You can see all the blueprints in your inventory.

''' How do I repair weapon and armor? '''

You can repair weapon and armor in the inventory. To do so, you need to tap on the broken item and confirm the repair in a pop-up window. Please note that you need a certain amount of in-game currency to repair an item. Each subsequent repair will be more expensive. You can repair the same item an unlimited number of times.

''' What are orders and where can I find them? '''

Orders are daily tasks which you can get from Bronny. You can find him at your base. He offers you a reward in exchange for a certain amount of different resources everyday. The more valuable the resources are, the greater the reward is. Complete all orders of the day to get an additional reward. Orders are reset once a day.

''' How do I level up my character? '''

You can gain experience performing various actions: collecting resources, creating items, fighting enemies. You can see your current level in the inventory. Leveling up your character is required to obtain new blueprints. You can check your current level and its progression at the bottom of the screen.

''' How do I heal? '''

You can restore health with medicines, bandages, first-aid kits and certain types of food.

''' How do I repair objects? '''

In addition to blockages and obstacles in the territories, you can meet abandoned or unfinished objects. In order to fix an object, you need to click on it to see a menu and collect all the resources that are listed in there.

''' Do you have Daily Rewards? '''

Everyday since the first launch to the seventh day you can get a free item as a Daily Reward. You cannot receive a bonus item until you collect all items before it.

''' How do I customize the appearance of my character? '''

Character’s appearance changes depending on items he is wearing: jacket, t-shirt, pants, boots, etc. Craft or find new equipment to customize your character.

''' How to assemble the car? '''

Currently, you cannot complete the car assembling, since there is no Gasoline resource in the game right now. The content for the car will arrive with the future updates. Stay tuned!

''' How do I move buildings? '''

You can move objects in the building mode. Click on the house icon while remaining at base to enter building mode. Then select the construction you wish to move and drag it to the desired spot. Walls cannot be moved since they are fundamental elements of the house.

''' Where can I find the rope? '''

Best locations to get the rope are Hospital, Cinema and Woodberry. Ropes can also be obtained by recycling dog tags, handcuffs and lighters.

''' What do I need garbage for? '''

Garbage is recycled on a special workbench to obtain useful resources.

Is there a limit for buildings in the game?

The game has no limit on buildings and we do not plan to introduce such mechanics in the near future.

''' Why does the equipment break down so quickly? '''

When equipment wears out too slowly, it can cause your chest to be overfilled with weapons and armor. So it's very important to keep it balanced. That's why we constantly monitor all in-game parameters and adjust them if needed. We are always looking into finding the best balanced numbers to introduce it in the game.

''' How to kill enemies in stealth mode? '''

Press the crouching man button on the bottom right to enter stealth mode. Then approach the enemy you want to defeat from behind. Once you are close enough to the enemy, the knife icon will appear. Tap the icon to perform a silent kill.

''' How to create a microcircuit? '''

You can create a microcircuit on the computer desk or get it by recycling a cell phone, USB drive and car battery.

''' How to create a medkit? '''

You can create medkits on the chemist table.

''' Why isn’t mission counted if I've already done it? '''

Currently this is how the quest system works: in order to score the quest, you should receive the quest in the first place and only after completing the activity. This means that if you have built a specific object to perform a specific action it won't be counted towards the quest until you actually receive the quest to complete this activity. We realize that it might not be quite convenient so we will work on this mechanic in the near future.

''' My game progress has been reset. '''

If you entered the game and found out that your progress has disappeared and you started the game again, contact us through Technical Support in the game settings or contact us in social networks: Facebook: https://www.facebook.com/stayalivemobile E-mail: support@pixelforce.zendesk.com or in #help To avoid permanent loss of progress, be sure to save your ID (you can find it in the game settings at the bottom right corner). If you haven't saved it, but made in-game purchases, we will be able to find your progress by Transaction number, so don't forget to attach the receipt when you contact us.

 The game doesn’t load 

If you can’t run the game take the following actions: •Make sure that your internet is stable. You can restart the internet connection by turning airplane mode on and then off. •Close the game through the "Task Manager" and restart it. •Make sure that you have enough space on your phone (200 MB and more). Go to “Settings” - “Memory” and check how much free space is left on your device. Delete files that you do not need if there is not enough free space. If all steps above have been completed, but the problem still remains, contact our support team. For a more effective and efficient solution of the problem, specify the following data in your request: 1. Device Model and OS Version 2. Description of your actions before the problem appeared

 I can't complete quest/mission/order 

Contact our support team with the name and terms of the mission.

 The game crashes 

You need enough RAM on your device to run the game. Try to: •Free up space in the device’s RAM. Close all applications that you are not currently using through the Task Manager. •Reboot the device and open the game.

''' I found a bug! How can I report it? '''

Contact our Support team. Describe the problem itself and the actions that led the problem to occur.

''' How do I change the language? '''

At the moment the game is available only in Russian and English. You can change language in game settings.

''' What are the minimum system requirements for the game? '''

iOS: iPhone 7 CPU: A10, 4 cores, 2.43 ghz, 64 bit GPU: A10. 6 cores, PowerVR GT7600 RAM: 2GB OS: 10.0.1

Android OS: Samsung S8, LG V30, OnePlus 3T CPU: 8 cores, 1.6ghz - 2.4ghz, 64 bit GPU: Adreno 512 (30 fps) - Adreno 540 (60 fps) RAM: 4gb OS: Android 7.0 - 8.0

My account How do I start a new game?

Delete the game and install it again to start over. If you were connected to Google Play Games, then when you launch the game for the first time you will see a window where you can select "New Game" and start over. We will certainly do our best to avoid the need to dump progress, but the development process can be unpredictable.

''' Will there be a wipe after the game release? '''

We do not plan to erase the players' progress and will do our best to avoid it in the future.

''' Can I play on multiple devices at the same time? '''

Unfortunately, there is no such an opportunity.

''' How can I transfer the progress from one device to another? '''

The game automatically binds your account to Google Play Games. Make sure the link is successful: you should see the status "Connected" in the game settings. Once this is done, your game account can be transferred to any device, but only if you are logged in to Google Play Games via the same Email to which you linked the progress.

''' How do I enable/disable pop-up notifications? '''

Pop-ups help the game send you messages, when you are not playing. For example, a message that notifies you about the arrival of your character at the destination point. If you want to enable/disable pop-up notifications on your device, do the following: •Open device settings •Select Notifications •Select a game in the application list By changing these settings you can enable or disable game notifications.

''' Why is the game asking for access to the device’s memory? '''

The game needs access to the device’s memory in order to maintain progress. Without this, you will have to start all over again every time you turn on the game. It will not have access to your personal data, it will only have access to game files.

''' When will the next update come out? '''

We are constantly working on improving and optimizing the game, introducing new features and fixing current shortcomings. Updates come out regularly and the next one will be released as soon as possible, but we cannot provide an exact date or schedule - it all depends on the pace and complexity of development. Follow our socials to keep up with news and be always aware of the release date for the next update!

''' I have ideas for the game! Where should I send them? '''

We always appreciate your suggestions! Share them with us in our official communities.

 Facebook: https://www.facebook.com/stayalivemobile 

 Twitter: https://twitter.com/StayAliveMobile 

 Instagram: https://www.instagram.com/stayalivemobile/ 

 E-mail: support@pixelforce.zendesk.com 

 Discord: discord.gg/ZghHfBtRmP